Frequently Asked Questions

The Waters Information Center is open from 8:00 am until 5:00 pm; Monday through Friday (closed on Holidays). On weekends, a message for Assembly Management can be left through the answering service by calling (334) 277-5551 or by emailing Info@TheWatersAssembly.com. Please dial 911 for emergencies.

All the requirements for a golf cart are listed in the Rules and Regulations.  Golf carts must be registered with the HOA along with proof of insurance provided to the HOA. Required liability limits are 100/300/100. Only Waters residents golf carts are permitted on The Waters streets and driver must be age 14 or or older. Gas golf carts are not allowed. All registered golf carts must have a registration sticker from The Waters Assembly. A golf cart registration form can be found here. Please contact 334.277.5551 or email Info@TheWatersAssembly.com to complete your registration.

Photographers are required to complete a Photography Permit Application before they can receive a photography permit, which is required to take pictures within The Waters. There is a sign at the entrance of the community directing photographers to check-in at the Information Center. Photographers can also click here to complete the Photography Permit Application prior to their visit. *Note that The Assembly is not open on weekends. Photo permit arrangements must be made on weekdays. 

Contact the Information Center if you need a Resident Card. Proof of ownership or tenancy is required. All residents must attend a Resident Orientation class prior to receiving a Resident Card. Resident Cards are issued for all residents 14 and over and are for access to the pool gates for all Assembly Members current on their Assembly Dues. If you are uncertain about your Assembly account balance, please contact Jennifer Akridge or Rachael Quinn at the Information Center at (334) 277-5551 or Info@TheWatersAssembly.com.  

The Waters pools are cleaned daily during the summer months.  Lucas Point Pool hours are daily, 7 am - 9 pm.  Blue Heron Pool Club hours are daily, 8 am - 9 pm except for Tuesdays when reserved for private events.  Pool season is April 15th - October 15th. 

Venue rentals are for The Waters residents only. It is most important that neighbors contact The Waters Assembly staff before having events at The Waters rental venues. In order to reserve a venue a resident must be in good standing, confirm the dates are available with The Assembly staff, complete a venue rental form, and provide payment for the reservation to be secure.  Venue rental documents are available on The Assembly website under the Forms and Documents section. For information on renting The Chapel at The Waters, please visit TheChapelatTheWaters.com.

Please contact the Information Center for a map of the Neighborhood Designations, or click here. The Neighborhood Representative’s contact information is included in The Waters Ledger Newsletter each quarter and can be found on this website. 

The Assembly Rules and Regulations are available on this website under Forms and Documents, at the Information Center or you can request a copy via email: Info@TheWatersAssembly.com. 

Concerns for trash service should be reported to AMWASTE (334) 625-1700 and the Town of Pike Road at (334) 272-9883.  

Please reference the Important Numbers information found on this website and in The Waters Ledger Newsletter. 

If you do not have a coupon, send your checks to The Waters Assembly c/o Rachael Quinn, 2239 Marler Road, Pike Road, AL 36064.  Denote on your check the address and lot number so the payment is applied to the correct account. There is also a dropbox located at the back of the Sales and Information Center at 2239 Marler Road.

Laura Walter handles reservations for The Chapel at The Waters and can be contacted at (334) 922-9669, or by visiting TheChapelatTheWaters.com.

A key lockbox has been installed in the Lucas Point Mail Center where Members can pick up and return the key with their Resident Card. If you have not taken the Boat class, your Resident Card will not be activated for access to the boat key. Boats are available to be signed out five (5) designated times per day.  This allows time in between use to charge the batteries.  Please be courteous of your neighbors and allow times for all residents to sign up for the boats.  Signing up for multiple times and keeping the boats out for longer than the designated time slot does not allow for other residents to use the boats nor does it allow time for the batteries to charge.  

Weather permitting, the Boat Usage and Safety Class will be offered the third Thursday of each month, 4:30 pm, at the Lucas Point Mail Center front porch.  Please call (334) 277-5551 or email Info@TheWatersAssembly.com to make a reservation. Residents must have a valid state driver’s license, and be at least 16 years of age to drive a pontoon boat. 

The boat class is not required for using kayaks and canoes. They can be used on a first-come, first-serve basis. All children under 14 years old must be accompanied and supervised by an adult (18 years or older) when using the kayaks and canoes. Anyone using kayaks and canoes under the age of 14 years of age MUST wear a life jacket.